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The Digital Divide: The Homework Gap

Tara Dempsey

Internet access used to be more of luxury, but as technology continues to infiltrate daily interactions, it has become more and more of a necessity.

Digital Divide

This social stratification, typically based on urbanization and income level, originates from all types of technology becoming more commonplace in the lives of some, but remaining out of reach to others. It is known as the digital divide.

American children have the most to lose at the hands of the digital divide. In fact, the area of the digital divide that affects children is so significant, it has become a concept all its own: the homework gap.

Homework Gap

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The homework gap has developed in tandem with the implementation of online schooling. In 2015, seven out of ten American teachers assigned homework that requires internet access at home. Even students that go to a regular physical school are given homework requiring an online component to fulfill curriculum requirements.

For students that don’t have internet at home, public libraries, local fast food restaurants, and sometimes even commercial parking lots have become the only method of completing homework. Even though it appears that every child has some level of access, many school-aged students ride the school bus straight home from school and stay there for the rest of the evening.

This is especially the case in rural communities where they may reside miles away from public internet access. Residents of these communities usually have limited options for home internet connections, and many times the cost is very high.

Larger Perspective

Nearly half of the students given online homework are unable to complete it; they end up accepting a low grade. That is fifty percent of school aged children who are learning to be content with below par performance because they lack the necessary resources. When citizens remain unconnected, the value of a connection is never fully understood. When unconnected children become adult members of society, the importance of education may be lost to the memory of their own partially supported experiences.

The nation has a lot to gain from connecting the underserved. Just a 20% increase in information and communication technology investment can increase GDP by a full percentage point. Bringing all American citizens online will create more opportunities for innovation and discovery, strengthening the nation’s global position.

If nothing is done to address this situation, the homework gap phenomenon will continue to advance until the divide becomes too cumbersome to repair. Our children are our future, and so the question is what should we be doing to ensure they are prepared for it?

Creating the Customer Journey with Total Guest Experience

Tara Dempsey

Determining what customers expect is accomplished through analyzing a customer journey. A customer journey is the process that a consumer experiences from the time they become aware of a need until the need has been met and all follow-up is completed. The journey could begin with a visit to a company website, learning of an event, or visiting a store for the first time. Throughout the journey a guest or customer will encounter several points of contact along the way, and potentially complete several actions. 

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Chinese New Year

Tara Dempsey

Chinese New Year, or Spring Festival, is the most important Chinese traditional festival and has more than 4000 years of history. It begins on the first day of the lunar calendar and ends on the fifteenth day, which is the day of the Lantern Festival. Chinese people start to prepare and celebrate the Spring Festival one month before it begins.

 

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